Shipping and Returns

Shipping

We currently offer shipping via PostNord, DHL and FedEx depending on your location.

Postnord: We normally pack these orders the same day and hand them over to Postnord the following day. However, since 3dkatten is a one-person operation, it may sometimes take an extra day or two depending on the circumstances.

DHL & FedEx: Pickup twice a week. Usually Monday or Tuesday and Thursday. Orders are packed in time for these pickups. Orders placed in the evening before these days at the latest are normally packed in time for the pickup. 

Untracked letters: Note that untracked letters are uninsured and cannot be reimbursed if lost.

Returns

Returns are accepted within 14 days from the date you receive your order. Return shipping is paid by the buyer. Products that have been customized in any way may, in some cases, not be returnable.

Abandoned packages

If you for whatever reason don't pickup you package from the service point in time and it is returned you have the option to pay shipping to have it shipped again or have the order amount excluding the shipping cost refunded.